Reference

Our Legal Terms for Your Account

Your access to 9wikets depends on the laws and eligible regions where you are. These terms set out what we require from you and what you can expect from us — covering account use, payment conditions via bKash, Nagad, and Rocket, and how disputes…

Account EligibilitybKash · Nagad · Rocket ConditionsJurisdiction-Dependent AccessFair Use PolicyData Handling Standards
9wikets Our Legal Terms for Your Account
LEGAL CONTACT PATHS

Reach Us on Policy Matters

If you have a question about these terms, a dispute over an account action, or a request related to your personal data, our support team handles legal and account queries directly. Dhaka-based queries and those from other Bangladesh regions follow the same process — submit through any of the channels below and we will respond within the timeframe shown.

Live Chat Start a chat from the 9wikets website or mobile app. For legal and account queries, select the Account or Legal option from the support menu.
Email Support Send your query to our support address. Include your registered mobile number and a brief description so we can route it to the right team quickly.
Account Help Centre Log in, go to Account Settings, and open the Help section. You can submit a formal request or track an existing legal query from there.
ACCOUNT SECURITY STANDARDS

How We Protect Your Account Data

We apply standard encryption across the 9wikets platform for data in transit and at rest. Account credentials, wallet identifiers, and transaction records linked to bKash, Nagad, or Rocket are not shared with third parties except where required by law or necessary to complete a verified transaction. You can request a copy of your account data or ask us to correct inaccurate records by contacting support through the channels above.

Data Retention

We keep account and transaction records for the period required under applicable financial and gaming regulations. Records tied to open disputes are retained until the case is resolved.

Cookie Use

We use session cookies for login continuity and analytics cookies to improve page performance. You can manage cookie preferences through your browser settings at any time.

Account Security

Your account is protected by OTP verification on login and on withdrawal requests. If you notice unrecognised activity, contact support immediately to freeze the account.

Data Requests

To request your data, correct a record, or ask about retention periods, email us with your registered number and the nature of the request. We aim to respond within a reasonable period.

Common Legal and Policy Questions

These are the questions we hear most often about account conditions, eligibility, and data rights. If your question is not here, reach us via live chat or email.

Account eligibility depends on your local law and the eligible regions we serve. It is your responsibility to confirm that using the platform is lawful where you are before registering.

We place a temporary hold on the transaction and notify you via the registered contact. Supply the requested verification details through account support and the hold is lifted once cleared.

We reserve the right to suspend or close accounts that breach these terms — including duplicate accounts or those with unverified identity. We will notify you where the situation allows.

Email support with your registered mobile number and the specific data you are requesting. We process data access requests in line with applicable data protection requirements.

The governing law is stated in the full terms document on this page. Access and enforceability also depend on the laws of your local jurisdiction, which take precedence where applicable.

Contact us via live chat or email and select the Account Dispute option. Provide your account details and the nature of the decision — we escalate formal disputes to our compliance team.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.