Reference

Terms That Govern Your 9wikets Account

These terms set out the rules for opening and using your 9wikets account, including how deposits via bKash, Nagad, and Rocket are handled and what we expect from every member.

Account eligibility appliesbKash · Nagad · Rocket coveredJurisdiction-dependent accessFair use policy in effectContact us for any dispute
9wikets Terms That Govern Your 9wikets Account
TERMS SUPPORT PATHS

Reach Us About Your Terms Query

If any clause in these terms is unclear, or if you believe your account has been handled in a way that does not match what is written here, our support team is the right first step. We handle terms-related queries through live chat, email, and your account message centre — raise the issue and we will respond with a written explanation referencing the relevant clause.

Live Chat Open the chat widget from your account dashboard for real-time help on terms questions, wallet disputes, or account access issues.
Email Support Send a detailed message to our support address from your registered email. Include your account ID and the clause or transaction in question.
Account Message Centre Log in and use the in-account message centre to create a formal record of your query — useful if you need a written trail for a dispute.
HOW WE HANDLE YOUR ACCOUNT

Account Security, Data and Your Rights

We hold your account data only for as long as it is needed to operate your account and meet our legal obligations. You can request a copy of the data we hold, ask us to correct inaccurate details, or close your account at any time through the account settings page. Wallet details linked to bKash, Nagad, or Rocket are stored in encrypted form and are never shared with third parties outside the payment processing chain. If you suspect unauthorised access, change your password immediately and contact support — we can place a temporary hold on your account while we investigate.

Data Retention

We keep account records for the period required by applicable law. Once that period ends, personal data is deleted or anonymised from our systems.

Wallet Encryption

Your bKash, Nagad, and Rocket details are encrypted at rest. We do not store full wallet credentials — only the reference needed to process your transaction.

Account Access Requests

Email support from your registered address to request a data export or correction. We aim to respond within the timeframe set by applicable local regulation.

Dispute Resolution

Unresolved disputes can be escalated in writing. We will review the account history, the relevant terms clause, and the transaction record before issuing a final response.

Common Questions About These Terms

These are the questions we hear most often about how our terms work in practice — covering eligibility, wallet rules, data rights, and what happens when something goes wrong.

Account eligibility depends on your local law and the eligible regions we serve. You must meet the age requirement set by your jurisdiction and agree to these terms before proceeding.

Yes. All three wallets are covered by our payment terms. Each deposit and withdrawal through bKash, Nagad, or Rocket is subject to the wallet verification and transaction dispute clauses in this document.

We notify you through your registered contact before material changes take effect. Continuing to use your account after that notice means you accept the updated terms.

Email support from your registered address with your account ID and a data access request. We will respond within the timeframe required by applicable local regulation.

Contact support immediately through live chat or the account message centre. We can place a temporary hold on your account and review the transaction record against your wallet history.

Raise the issue with support first. If it remains unresolved, you may escalate in writing. We review the relevant clause, account history, and transaction record before issuing a final written response.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.