Reference

How 9wikets Handles Your Personal Information

Your account data, payment details, and session activity are handled with clear purpose — collected only for what we need to run your account and process transactions through bKash, Nagad, and Rocket.

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PRIVACY CONTACT

Reach Us About Your Privacy

If you want to request access to your data, ask us to correct something, or raise a concern about how your information is handled, our support team is available through the channels below. We aim to respond to data-related requests within a reasonable timeframe and will confirm receipt of your request when it comes in.

Live Chat Start a chat from your account dashboard to raise a privacy question or request a data review directly with our support team.

Email Support Send your data request or privacy concern to our support address. Include your registered account details so we can locate your record.

Account Settings Some data preferences — including communication opt-outs and cookie settings — can be managed directly inside your account settings page.

DATA HANDLING STANDARDS

How We Protect and Manage Your Information

We apply account-level security measures and clear data handling practices so you know what we hold, why we hold it, and how long we keep it. Players in Dhaka and across Bangladesh can request a copy of their account data or ask us to correct inaccurate records at any time through our support channels.

Encryption in Transit

All data exchanged between your device and our platform — including bKash and Nagad payment details — is encrypted using SSL so it cannot be read in transit.

Retention Periods

We keep account and transaction records for as long as your account is active and for a defined period after closure, in line with financial record-keeping requirements.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to understand how the platform is used. You can adjust non-essential cookie preferences in your account settings.

Data Correction Requests

If any information we hold about you is incorrect, contact support with your account details and we will review and correct the record within a reasonable timeframe.

What This Privacy Policy Covers

9wikets Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with us, we collect the information needed to verify your identity, process deposits and withdrawals, and keep your account secure. This includes your name, contact details, and the payment method you use — whether that is bKash, Nagad, or Rocket. We

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do not sell your personal data to third parties. Payment transaction records are retained as required for financial compliance and fraud prevention. Data shared with payment processors like bKash, Nagad, and Rocket is limited to what those processors need to complete your transaction. We store account
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activity logs to resolve disputes and support account recovery requests. If you are accessing our platform from Bangladesh, your use of this service is subject to applicable local law and the eligible regions where we operate. We may update this policy when our data practices change,
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and we will notify you through your registered contact details when material changes occur.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Data

These are the questions we hear most often about how personal information is handled on this platform. If your question is not covered here, reach out through live chat or email support.

We collect your name, contact details, and the information needed to verify your identity and process payments through bKash, Nagad, or Rocket. We collect only what is necessary to run your account.

Payment details are passed to the relevant payment processor to complete your transaction. We retain transaction records for compliance purposes but do not store full wallet credentials on our servers.

Yes. Contact our support team through live chat or email with your registered account details and we will provide a summary of the personal data we hold for your account.

Submit a deletion request through email support or live chat. We will process it in line with our retention obligations — some records must be kept for a defined period after account closure for compliance reasons.

We share data only with payment processors like bKash, Nagad, and Rocket as needed to complete transactions, and with service providers who help us operate the platform under strict data agreements.

Log in to your account and go to account settings to update contact details. For identity-related corrections, contact support directly and we will guide you through the verification process.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoAbout Us Account9wikets Login

How 9wikets Handles Your Personal Information

Reach Us About Your Privacy

How We Protect and Manage Your Information

Encryption in Transit

Retention Periods

Cookie Use

Data Correction Requests

Common Questions About Your Data

01 What personal data does 9wikets collect when I open an account?

02 Is my bKash or Nagad payment information stored on your platform?

03 Can I request a copy of the data you hold about me?

04 How do I ask 9wikets to delete my account data?

05 Does 9wikets share my data with third parties?

06 How can I update or correct my personal information?

Privacy Policy

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